Alpine Spas – Commercial Warranty
Subject to receiving Alpine Spas’ written approval, Alpine Spas warrants to the original purchaser of a Spa for commercial use that it will perform in accordance with the warranties set out in this warranty document (‘Warranties’).
Roto Mold Spa Pools
5 Year Structural Warranty
The spa pool structure (and surface) is warranted for five years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Damage to the shell surface is excluded from this warranty due to the commercial environment and exposure to numbers of users.
1 Year Parts Warranty
All other spa components and parts, including but not limited to heaters, heat pumps, control systems, touchpads, jets, plumbing and joints, motors and pumps, sanitisation systems, valves, dials, lighting, audio systems, hardcovers and cabinets have a one year parts warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owners manuals. Parts deemed to be faulty will be sent directly to the customer to be fitted by their own repair or service agent, under the guidance from Alpine Spas.
Acrylic Spa Pools
2 Year Structural Warranty
The timber framing and the EverLast Frame™ is warranted for two years from the date of delivery, against failure in structural integrity due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty.
2 Year Shell Structure Warranty
The shell structure is warranted for two years from the date of delivery, against failure in: structure due to faulty workmanship or materials, leading to loss of water from the spa. This is subject to the limitations, conditions and exclusions expressed in this warranty. The acrylic surface is excluded from this warranty due to the commercial environment and exposure to numbers of users. Acrylic damage caused by excessive sunlight exposure is not covered under this warranty.
1 Year Parts Warranty
All other spa components and parts, including but not limited to heaters, heat pumps, control systems, touchpads, jets, plumbing and joints, motors and pumps, sanitisation systems, valves, dials, lighting, audio systems, hardcovers and cabinets have a one year parts warranty from the date of delivery against failure due to faulty workmanship or materials, provided that the use and maintenance has been carried out in accordance with the instructions found in our owner’s manuals. Parts deemed to be faulty will be sent directly to the customer to be fitted by their own repair or service agent, under guidance from Alpine Spas.
Outdoor Saunas
All Outdoor Saunas are intended for personal residential use only, commercial use is not covered.
Indoor Saunas
All Indoor Saunas are intended for personal residential use only, commercial use is not covered.
Hot Tubs, Ice Baths & Alpine Chiller Unit
All Hot Tubs, Ice Baths and Alpine Chiller Unit are intended for personal residential use only, commercial use is not covered.
Cantilever Umbrellas
5 Year Fabric Warranty
Our umbrella fabric is warrantied for five years against rot, deterioration, or loss of strength from normal usage & conditions. Damaged caused by miss-use or extreme weather events or lack of maintenance is excluded.
3 Year Structural Warranty
The structure is defined as the umbrella frame, Base & support structures and is warranted for three years from the date of delivery, against failure in structure due to faulty workmanship or materials, subject to the standard Alpine Spas exclusions & limitations expressed in this warranty. Parts deemed to be faulty will be sent directly to the customer to be fitted by their own repair or service agent, under the guidance from Alpine Spas.
Cantilever Umbrella Warranty Exclusions
The Warranties will not apply in the following circumstances:
• Damage due to misuse or improper maintenance
• Damage due to extreme weather events
• Natural fading due to exposure to sunlight
• Damage caused by flooding.
• Damage caused by installation on an unsuitable surface.
• Damage caused by third party carriers or installers.
• Damaged caused by Movement of the umbrella once fully assembled
• Surface Rust that develops overtime on steel hardware components is expressly excluded from this warranty
Warranty Exclusions
• Damage due to misuse or improper chemical maintenance of the spa.
• Damaged by earth or ground-fill movement or Acts of God.
• Damage caused to spa surface and fittings by failure to cover spa pool when not
in use and excessive exposure to sunlight.
• Damage caused by incorrect electrical installation.
• Damage caused by clogged filters.
• Damage caused by rodents or termites.
• Damage caused by flooding.
• Damage caused by unapproved chemicals such as Bromine or Tri-Chlor.
• Damage caused by operation of the spa water above 45°C
• Damage caused by installation of spa on a unsuitable surface.
• Damage caused by third party carriers.
• This warranty does not cover filter cartridges.
• Fading and weathering of the surface will occur naturally over time and are not
considered defects
• Damage to straps, locks and stitching is not covered under this warranty.
• Disposing of replaced cover is the owners responsibility
Warranty Limitations
This warranty is not transferable.
The spa must not be altered or modified from its original state. This warranty is the only warranty offered by Alpine Spas and excludes any other implied or oral undertakings.
In the unlikely event spa replacement is required, the spa will be replaced with the same model, however specifications are subject to change. If the model is no longer available, a store credit will be issued to the value of your original purchase.
If any such defects appear or occur the Purchaser must inform Alpine Spas or its representative by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email: service@alpinespas.co.nz or call 0800 99 33 88).
Servicing Requirements
In the unlikely event of a spa fault, we provide assistance and support via troubleshooting over our 0800 number. Service guidance is on hand for your technician. As per the pre-delivery instructions and owners manuals, it is the owner’s responsibility to have the spa positioned in a way allowing access to all panels.
Warning
It is the owner’s responsibility to ensure regular inspections inside the cabinet, specifically the checking of pumps, tightness of barrel unions and health of U.V systems are performed regularly, along with proper chemical maintenance as outlined in ours owners manuals. Do not leave spa wrapped in protective plastic outside in direct sunlight, this can cause damage to the acrylic due to magnification. Do not leave spa pool uncovered when not in use and exposed to sunlight. Store in shaded area if not being installed immediately. Use of chemicals or products other than those approved and sold by Alpine Spas or Spa Supplies Ltd may void warranty. Failure to adhere to these requirements may void your warranty.
Limitation of Liability
To the full extent permitted by the laws in New Zealand, Alpine Spas, its agents or employees will not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. In no event will Alpine Spas, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. If products are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 (“the Act”), the provisions of the Act will not apply to the materials so purchased. Alpine Spas does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa.
Electrical Connection
All electrical connections (and disconnections) must be carried out by a qualified electrical contractor and it is soley the responsibility and cost of the purchaser to facilitate. Failure to do so will immediately VOID this warranty. Alpine Spas reserves the right to ask for proof that the spa has been installed by a qualified electrical contractor.
Products & Imagery
Alpine Spas’ products & imagery are not to be used in any way to derive a commercial benefit or to engage in commercial activity without our express written permission. You agree that you will not use or authorise a third party to use Alpine Spas’ products for a commercial purpose, which includes but is not limited to, advertising and promotional material, unless you have the express written consent of Alpine Spas.
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Christchurch
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Mon – Fri: 9am – 5pm
Sat– Sun: 10am – 5pm
