Privacy Policy

Introduction

Alpine Spas Limited (we, us, our) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is any information about an identifiable individual (a natural person).

This privacy policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website alpinespas.co.nz and our business services. This policy applies only to customers in New Zealand.

This policy does not limit or exclude any of your rights under the Privacy Act 2020. For more information about the Privacy Act, visit www.privacy.org.nz

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

The change will apply from the date that we upload the revised policy to our website.

Types of Personal Information We Collect

We may collect the following types of personal information from you:

Contact Information:

• Full name

• Email address

• Phone number

• Postal address

Transaction Information:

• Purchase history

• Payment details (processed securely through third-party payment processors)

• Delivery information

Communication Information:

• Records of your correspondence with us

• Enquiry details and quote requests

• Customer service interactions

Website Usage Information:

• IP address

• Browser type and version

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

We do not collect sensitive personal information unless it is necessary for our services and we have your explicit consent.

How We Collect Your Personal Information

We collect personal information directly from you when you:

• Make enquiries through our website or contact forms

• Request quotes for spa pools, saunas, or related products

• Purchase our products or services

• Subscribe to our newsletter or marketing communications

• Contact our customer service team via phone, email, or in person

• Visit our showrooms or attend events where we are present

• Interact with us on social media platforms

Purposes for Data Collection and Use

We collect and use your personal information for the following purposes:

Primary Business Functions:

• Processing and fulfilling your orders for spa pools, saunas, and related products

• Providing customer service and technical support

• Managing warranties and after-sales service

• Processing payments and managing accounts

Communication and Marketing:

• Responding to your enquiries and quote requests

• Sending you information about products, services, and special offers (with your consent)

• Providing updates about your orders or services

Business Operations:

• Improving our products, services, and website functionality

• Conducting research and statistical analysis (on an anonymised basis)

• Meeting our legal and regulatory obligations

• Protecting our business interests and enforcing our rights

Information Sharing and Disclosure Practices

We do not sell, trade, or rent your personal information to third parties. We may share your personal information in the following limited circumstances:

Service Providers: We may share information with trusted third-party contractors who assist us with website maintenance, payment processing, delivery services, or other business operations. These parties are bound by confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements: We may disclose your information when required by law, court order, or government investigation.

Business Protection: We may disclose information to protect our legal rights, prevent fraud, or ensure the safety of our customers and staff.

Overseas Disclosure: If we send your personal information overseas, we will ensure the recipient provides comparable privacy protections as required under New Zealand law, or we will obtain your explicit consent.

How We Store and Protect Personal Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with access controls

• Regular security assessments and updates

• Secure transmission of sensitive information

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention and Disposal

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely dispose of it in accordance with our data retention policies.

Factors that influence our retention periods include:

• The nature of the information and why it was collected

• Legal requirements for record-keeping

• Your ongoing relationship with us

• Legitimate business needs

Cookies

This site generates cookies for the purpose of monitoring site usage. The cookies don’t collect personal information and allow us to provide you with a better website. You can either disable or clear them out of your browser without affecting the ability to use the website.

Information collected may be used by third-parties, including Google and Meta to show your related ads on other websites. You may opt out of Google’s use of cookie by visiting the Google advertising opt-out page – https://tools.google.com/dlpage/gaoptout/ or Meta’s Privacy Policy - https://www.facebook.com/privacy/policies/cookies/

 This website uses the Google AdWords and Meta remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, on Facebook, Instagram and other pages. Third-party vendors, including Google and Meta, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy, Google’s privacy policy and Meta’s privacy policy.

Your Rights Under the Privacy Act 2020

You have the following rights regarding your personal information:

Right of Access: You can request access to the personal information we hold about you.

Right of Correction: You can request correction of any personal information that is inaccurate, incomplete, or out of date.

Right to Object: You can object to the use of your personal information for direct marketing purposes.

Right to Complain: You can lodge a complaint with us or the Privacy Commissioner if you believe we have mishandled your personal information.

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 2020.

Contact Information for Privacy Enquiries

For any privacy-related enquiries, complaints, or to exercise your rights under the Privacy Act 2020, please contact us:

Privacy Officer
Alpine Spas Limited
Email: admin@alpinespas.co.nz
Phone: 0800 99 33 88
Address: 105 Blenheim Road, Riccarton, Christchurch.

If you are not satisfied with our response to your privacy concern, you can contact the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz
Address: Level 8, 109-125 Featherston Street, Wellington 6011

Updates and Changes Notification

We will notify you of significant changes to this privacy policy by:

• Posting the updated policy on our website with a revised effective date

• Sending an email notification to registered customers where appropriate

• Displaying a notice on our website homepage when material changes are made

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

This privacy policy was last updated on September 18, 2025.