Terms and Conditions
All prices are listed in New Zealand Dollars.
1. Delivery & Pickups
Freight charges/method on this invoice are indicative only for a ‘standard’ delivery, based on details supplied at time of initial sale. If the delivery destination is in any way more complicated additional charges may apply. Please discuss with us. Auckland & Christchurch based customers can collect their spa free of charge from our two dispatch warehouses. Contact us to confirm stock levels at your nearest warehouse. (Most Alpine Spas are held in stock ready for immediate delivery). Typically delivery times New Zealand wide are between 3-5 working days. Alpine Spas Ltd. has full insurance cover while your spa is being freighted for peace of mind.
Spas will be freighted from either our Auckland or Christchurch warehouses depending on stock availability.
Freight rates will remain the same as listed on the website for each spa regardless of the dispatch location. Spas are also available for pickup at these warehouses (Please contact us prior to pick-up to confirm stock availability).
Alpine Spas can deliver almost anywhere in New Zealand. We have a number of different options to suit your situation including pickup, depot delivery, curbside delivery, manpower options, hiab cranes, crane and even helicopter delivery.
Auckland & Christchurch
Standard and Platinum Spas, Hot Tubs and Gazebos
*FREE delivery is available in Auckland and Christchurch via a tailgate truck to your driveway (we call this curb side). Alternatively you can pick up with a trailer from either of our Auckland or Christchurch distribution centers.
If you need your spa put in place then please enquire about our manpower or hiab crane options. (Delivery fee applies)
Swim Spas and Entertainer Spas
*FREE in Auckland and Christchurch via hiab crane delivery (within 7m from hiab).
We can also customise a delivery for you, ask us for options. (Delivery fee applies)
Nationwide (North & South Islands)
Standard and Platinum Spas, Hot Tubs and Gazebos
FREE Delivery is available to selected depots nationwide.
Other options include delivery to your driveway via a tailgate truck to your driveway (we call this curb side), alternatively we can offer manpower or hiab crane options (selected areas only) to get your spa into place. Please ask us for options. (Delivery fee applies)
Swim Spas and Entertainer Spas
We can deliver FREE to selected depots or alternatively we will provide a contribution towards your delivery by $1000 for Swim Spas or $350 for Entertainer Spas. Customised delivery options available, contact us to discuss your delivery requirements.
*Free delivery in Auckland and Christchurch are to designated areas only (please ask for map of areas covered)
Contact us to confirm stock levels at your nearest warehouse. (Most Alpine Spas are held in stock ready for immediate delivery).
Typically delivery times for curb side delivery New Zealand wide are between 3-5 working days from dispatch date. Full payment must be received 1 week prior to dispatch date. Dispatch date is the date it leaves the warehouse. Delivery is to curb side only.
Alpine Spas Ltd. has full insurance cover to protect your spa pool while it is being freighted for peace of mind. Insurance cover is guaranteed only on the goods purchased, & does not cover damages caused to other structures by improper installation or by inadequate preparation of the site.
Transport pickups organized by customer and not through Alpine Spas is done so at their own risk. Once product is collected, Alpine Spas is not liable for any damage and is the transport companies responsibility to ensure safe and secure delivery.
Materials on our websites (www.alpinespas.co.nz and www.spasupplies.co.nz) may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purpose.
4. Similar Elsewhere
Alpine Spas regularly compares our spa prices against a range of NZ suppliers and their similar functions and specifications. We call this “Similar Elsewhere”.
5. Spa Descriptions and Pricing Information
In the event a product is listed in store or online at an incorrect price, or with incorrect information due to an error in pricing or product information received from our suppliers, the seller shall have the right to refuse or cancel any orders placed at the incorrect price. The seller shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled the seller shall immediately issue a credit to your credit card account in the amount of the charge. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action.
6. Custom Orders & Deposits
a. Custom and special orders (spas that are not part of our core range & all swim spas) require a non-refundable deposit.
b. Deposits on Spas, Gazebos & Saunas that are part of our core range are refundable.
7. Damages or Loss in Transit
Spas freighted form our warehouses are adequately packed. In the unlikely event, claims for damage or loss in transit must be made as follows:
a. Prior to signing pickup or delivery consignment from freight carrier the buyer must ensure there is no shortage or visible damage to outer packaging. The freight carrier’s consignment note must be endorsed accordingly at the time the spa is delivered.
b. You MUST notify Alpine Spas and the freight carrier of any damage (internal or external damage) within 24 hours of receiving your spa.
Alpine spas does not accept liability for any indirect, special, incidental or consequential damages incurred as a result of delivery & installation of the spa pool into position at the destination, including but not limited to damage to structures, driveways & any other third party structures unrelated to the goods purchased. Call our customer care team on 0800 99 33 88 or email: firstname.lastname@example.org
8. Commercial Use
Alpine Spas’ products are not to be used in any way to derive a commercial benefit or to engage in commercial activity. You agree that you will not use or authorise a third party to use Alpine Spas’ products for a commercial purpose, which includes but is not limited to, advertising and promotional material, unless you have the express written consent of Alpine Spas.
9. Return of Spa
Our terms are very simple:
a. Spas can only be returned under our 60 Day Satisfaction Guarantee policy rules below.
b. Spas cannot be returned if you simply change your mind after 60 days from purchase date.
10. 60-Day Satisfaction Guarantee
In order to qualify for the Alpine Spas 60 day right of return the following criteria must be met:
- You must be the original owner of the spa – purchases are not transferable.
2. You must deliver to the nearest freight depot. All costs of removal and return of the spa are the customers.
3. Your eligible spa must be in as new condition as determined by Alpine Spas or Alpine Spas Agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odors, rips, burns, etc.
4. Your spa must be returned to the depot in the same working order as it was received on pickup/delivery.
5. Your spa must not have been subject to any liens or other security interests.
6. A minimum of (30) days must have passed since the delivery date of your spa.
7. Your spa must undergo a full inspection by an Alpine Spas representative before a refund is given.
8. If you choose to proceed with the return, you must notify us in writing to: PO Box 42097, Tower Junction, 8149, Christchurch, New Zealand.
Our 60 Day Satisfaction Guarantee applies only to the purchase of brand new stock, from our spa pools & swim spas ranges. It does not apply to any other goods purchased. Ex demo & ‘scratch & dent’ sales are full and final, not subject to 60 day return policy.
11. Payment Options
Full payment for your items included in this invoice must be received prior to delivery. Ownership remains with Alpine Spas Limited until full payment is received. To make your Alpine Spas purchase as easy as possible, we offer the following payment options: (Payment must be made in full before collection or delivery of your spa.) Bank Deposit, Credit Card (Visa & Mastercard), Eftpos, Q-Card, Farmers Card, GEM/GE Card & Gilrose Finance.
From 1 July 2021 Alpine Spas will charge a Credit Card Fee of 1.9% for all transactions over $400.
12. Limitation of Liability
To the full extent permitted by the laws in New Zealand, Alpine Spas, its agents or employees shall not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. In no event shall Alpine Spas, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. If products are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 (“the Act”), the provisions of the Act shall not apply to the materials so purchased. Alpine Spas does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa.
The warranty is not transferable. View our warranty policy on our website: www.alpinespas.co.nz/warranty/
^ WEEKLY FINANCE RATES: Weekly finance rates are based off a 36 months interest bearing term from Gilrose Finance.
FREE DELIVERY OPTIONS:
Free delivery options are available to depots nationwide.
Free depot delivery: We offer free delivery to freight depots nationwide (the depots are listed below).
North Island Depots: Auckland, Gisborne, Hamilton, Kaitaia, Masterton, Napier, New Plymouth, Palmerston North, Paraparaumu, Rotorua, Taupo, Tauranga, Thames, Wanganui, Wellington, Whangarei.
South Island Depots: Ashburton, Blenheim, Cromwell, Dunedin, Gore, Greymouth, Invercargill, Nelson, Oamaru, Queenstown, Timaru.
Free driveway delivery: We also offer free driveway deliveries to Auckland and Christchurch (within a clearly defined radius). Your spa pool will be delivered via tailgate truck to the curb side in front of your house. Contact us for more detail.