FAQs

Questions we hear the most

Are Alpine Spas good quality?

We take exceptional pride in our product and can guarantee that every individual Alpine Spa is crafted with meticulous care that includes over 40 hours of skilled workmanship.
 
All of our spas boast impressive components including the premium American-made Balboa® control system, Australian SpaNet control systems, American Lucite® acrylic shell, and the latest in water purification systems. Each model is also fitted with tough, high-quality, triple layer insulation, designed not only to make heating your spa quicker and more efficient, but to ultimately save you money on power.

Do I need to fence my spa pool?

No, in most cases your council will not require you to fence your spa pool.We’re a safety-first company and have designed our portable spa pools meet the fencing criteria stipulated by council requirements.
 
Here’s the nitty gritty from the councils; A cover may be used as a barrier for a small heated pool with a water surface area of 5 m² or less and with walls that are 760 mm above the adjacent floor or ground. The cover must restrict the entry of children when closed; and be able to withstand a reasonably foreseeable load; and be able to be readily returned to the closed position; and have signage indicating its child safety features. Our covers far exceed the minimum requirements.

Do you do finance?

Yes, we work directly with GEM finance to provide you very attractive finance options.
 
GEM finance are one of the country’s leading finance providers and work with most major retailers in New Zealand.
 
Visit our finance options page for more information.

Does the spa come with a cover for the top of the spa?

Yes. All our spas, swim spas and hot tubs come with highly insulated lockable covers. Alpine Spas covers are specifically designed to keep the heat in, even in the depths of a Canadian winter!
 
Furthermore, all our spas also come with steps, filters and a free water treatment start-up kit. So that you have everything you need to get started.

What type of base do I need to place my spa on?

Your spa must be places on a hard-flat surface that will not move and can handle the total weight of your spa with water. Your spa cannot be placed on grass.

What type of power supply do I need?

Your required power supply will depend on the spa pool you choose. Spa pools can range from 15amp to 32amp and sometimes even 45amp.Some 10amp Spa Pools exist on the market however they are very underpowered with small heaters and pumps that struggle to maintain heat – we do not offer these.
 
The majority of our spa pools are 15amp and include a cable with plug which can be plugged into a suitable 15amp socket. Any spa pools that require higher than 15amp and generally hardwired directly to the switchboard on their own dedicated feed.


 

Typically an electrician will install an 15amp outdoor socket, isolation switch and RCD for you to plug your spa pool into. It may look something like this.
 

Spas with a higher draw than 15amp would require an electrician to wire directly into the spa pool controller, setup an isolation switch and feed back to the switch board protected by an RCD. The isolation switch may look something like this.
 
We understand that understanding power supply requirements can be daunting. Call us to talk with an expert 0800 99 33 88. We’re here 7 days a week!

What warranty do I get with my Alpine Spa?

We stand behind our spa pools with industry leading warranties.
 
Your spa comes with a 10 year structural warranty, 5 year acrylic shell warranty (Lucite® shells), 5 year heater & jets warranty and 2 year equipment warranty. On top of that, our Platinum Series spa pools come with an 8 year acrylic shell warranty (Aristech® shells).
 
For additional peace of mind, we offer a ‘60 Day Satisfaction Guarantee’ meaning if you don’t absolutely love your spa, we will give you your money back!
 
For full warranty Terms and Conditions, please follow the below link: www.alpinespas.co.nz/terms-conditions/

Where can I buy water treatment products?

Each Alpine Spa comes with a free water treatment start-up kit. When you need replenishments, simply call us on 0800 99 33 88 and we’ll courier them out to you. If you spend over $100 shipping is free!
 
Or you can buy your water treatment products direct from our Christchurch or Auckland Showrooms.

Who designs Alpine Spas?

Our models are designed by The Canada Spa Company based in Canada. A global brand in the industry with over 30 years’ experience in Hot Tubs and other products. These models are sold internationally through North America, Europe and Asia. We’re proud to be the agents for their spa designs in New Zealand.

Who will supply, deliver my Alpine Spas?

With dispatch/pickup warehouses in both Auckland and Christchurch, Alpine Spas have the ability to deliver throughout NZ. What’s even better is that we have free delivery* options available. If your site is complicated we can also help with manpower, Hiab crane, crane and even helicopter options.
 
*See our product pages for more details.
 
You can trust us to bring you the complete relaxation experience, wherever you might be!


 

If you can't find the answer you're after please contact us on the number below. Our friendly team are happy to assist!


 
Get in Touch
Alpine Spas Limited 0800 99 33 88
[email protected]
Auckland Showroom 9-11 Sylvia Park Road Mt Wellington, 1061 Auckland Mon - Fri: 9.00am - 5.00pm Sat - Sun: 10.00am - 5.00pm
Christchurch Showroom
105 Blenheim Road
Riccarton, 8041
Christchurch Mon - Fri : 9.00am - 5.00pm
Sat - Sun: 10.00am - 5.00pm
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